Improvement in Compensation of Complaints At CPO – Daily Notable
By Attaul Mujeeb Zeeshan
Lahore
IG Punjab chaired a session regarding improvement in compensation of complaints at CPO today.
In the session, integration of front fest desk CMS with complaint center 8787 along with other matters discussed in details.
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Preferential steps should taken and continued for complaints received on Prime Minister Portal. Follow up of all applications received by call, SMS, E mail and Post must ensured. IG Punjab.
Inspector General of Police Punjab Shoaib Dastgir said that compensation of troubles and challenges faced by citizens is top priority of Police so circle officer should be ready to face strict accountability that does not contact to the complainant in time or not take timely steps for addressal of complaints.
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Facilities For Citizens
He further said that every complainant who submits complaint on 8787 complaint center should dealt with courteous behavior and timely steps must ensured for resolution of complaints with full diligence and hard work whereas preferential efforts should continued to compensate the complaints received by Prime Minister Portal.
He further said that for facilitation of the citizens, follow up of applications received by call, E mail, SMS and Post should kept on so that service delivery may improved by provision of immediate justice to the citizens.
Moreover, he said that complaints received on IGP complaint center should resolved in accordance with the devised SOPs and the complaints of the citizens should not closed to the office, until unless the citizen gets satisfied over proceedings.
He directed AIG complaints that calls received on 8787 should carefully monitored and it should cared that complete information submitted by the citizens must shared with the concerned circle officer.
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Allegations & Inquires
Further he said that the complaints of Police after initial inquiry. If a regular inquiry needed then it should executed and in case proving of allegations or not. Must made the part of complaint center record and departmental proceedings should recommended upon proving of allegations. These views were expressed by him when he was chairing a session. Regarding integration of front desk CMS with 8787 complaints center.
During the session, IG Punjab apprised about steps taken for complaints of public. And their resolution received from the province. Addl IG internal accountability branch Azhar Hameed Khokhar during the session briefed about progress of 8787 complaints center. And its up gradation and told that with the integration of front desk. CMS with 8787 complaints center will bring improvement. In resolution of public complaints and by this. Every application of the citizen will get resolved within defined dead line in accordance with SOPs. IG Punjab directed to officers that special attention should given to improve the performance of 8787 complaint center through monitoring. So that after registration of cases, investigation process should completed. As early as possible and problems of the citizens may be resolved on priority basis.
In the session, Addl IG internal accountability branch Azhar Hameed Khokhar, DIG IAB Imran Mehmud, AIG inquiries Umar salamat and AIG complaints Muhammad Naveed along with other officers present.